Check In Queenstown showcases our beautiful home, offers a glimpse into local life, shares unique and tailored experiences and facilitates connection with our people. Our offering centres around connecting customers with a range of local services, facilities, comforts and experiences; is anchored by free unbiased local advice; and is supported by a true local point of contact – our concierge service – a professional service and a friendly face.
Check In was developed out of passion for welcoming people and making them feel special and a desire to add value to our community by adding value to our customer experience and therefore our approach is dictated by our very human desire for genuine connection to people and place.
Kaitiakitanga, Whanaungatanga, Kotahitanga and Manaakitanga underpins Check In Queenstown. Our purpose is to protect and share our home (Kaitiakitanga), to leverage off the interconnectedness of our village (Whanaungatanga), and to support and unite the efforts of our people (Kotahitanga) and to live the culture and tradition of caring for and making all people feel welcome (Manaakitanga).
Our branding pinpoints our home, identifies what is unique about our customer and also what is unique about us and represents a pathway that brings us all together.
Our story starts with family and a foundation of Manaakitanga – a Maori term meaning ‘to deeply care for others and provide hospitality’ – it is from this core value that Check In was born. Sisters Karmela and Maria, grew up in Southland, and were raised in a family home that was never silent, an endless stream of family and friends, neighbourhood kids, school friends, and many other people from the community, all who were welcomed in, each more eagerly than the last. This warmth and hospitality is engrained and is central to Check In’s ethos today.
Karmela is the warmest edge of sharp professionalism – her tourism career began with a tour company in Queenstown, it’s here that Karmela learned how the industry works, from when someone walks into their local travel agency in Auckland, Sydney, New York or Tokyo, and ends up on tour, sharing morning tea with our local guide. This was her introduction to the industry that eventually lead to working for a major travel company in a job that took her from Melbourne to London, back to Auckland and eventually home to Queenstown, over ten years.
Maria exudes deep manaakitanga and therefore it is fitting that her career was anchored in the hospitality and service industry – starting in hotels before moving into the luxury experience space and eventually launching her own business providing full property management & services to the rapidly increasing private villa and holiday rental sector. When her two gorgeous children came along, she put her skills to practice in community projects & event coordination, a passion of which she remains invested in today.
Our People – Karmela & Maria, freely offer up that Check In Queenstown does not exist without the passion, creativity and drive of a community of people willing to share and connect – people like Tom, a fourth generation farmer who is only too happy to welcome visitors to his historic farming station, not just to experience farm life but to relax in the high country or to explore the many hike and bike trails; or people like Lewis who has Central Otago goldmining family ties and where welcoming visitors in the family tourism company prepared him to launch his own successful touring business; and people like Lucy whose passion for the environment and sustainability translates to projects that include rescuing food to nourish a community, all whilst offering a holiday babysitting and nanny service that gives parents and care givers some time back. These, and the multitude of others are intrinsic to your Check In experience.
New Zealand is precious, and everyone who lives and travels here has a responsibility to look after it. The Tiaki Promise is a commitment to care for New Zealand, for now and for future generations. By following the Tiaki Promise, you are making a commitment to New Zealand. To act as a guardian, protecting and preserving our home.
Nau mai, haere mai ki Aotearoa. Welcome to New Zealand.
Friends, family and visitors, we share our Tiaki Promise with you. We ask you to care for our people and place, and we hope that our promise and commitment will become your own.