Check In


Your personal Check In concierge is a Queenstown local, here to provide the absolute best in service, and to show you what’s so amazing about our precious corner of the world! Whether it be something as simple as ensuring there’s a bottle of bubbles chilling on arrival, to organising a once in a lifetime marriage proposal, your Check In concierge is here to help.

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Engage with your local concierge here. We’ll get to know you, get to know your needs, and then let you know which restaurants best suit your taste, which adventure activities give the best thrills, and connect you with local people and unique experience and whatever else we can do to enhance your Queenstown experience.


First impressions last. Be greeted by the friendliest of locals at the airport. Be driven to your accommodation, perhaps by jetboat. Have the pantry filled with local gourmet food, beer and wine. Or bring family and friends together over a sumptuous welcome feast.


Sweet dreams begin with a sweet thought. Dream of ending your first day in paradise by slipping into your freshly made bed. Have the bathrooms stocked with plush towels and toasty bathrobes. And certainly don’t waste any time cleaning or worrying about restocking the pantry.


Chances are your accommodation has a jaw dropping view, so make the most of it by having the professionals come to you. Start the day with an indulgent massage, get the kids outside with a rugby lesson, or paint your own masterpiece with a local artist!


Extraordinary adventures and exploration can be tiring and a night in may be just want you are after – relax with one of our personal chefs, an chef prepared ready to cook meal or deliveries from top local restaurants straight to your door.


Do the kids rule your roost? Have your accommodation stocked with their toys and activities or that forgotten bedtime story book. Make it educational with a local kids ranger to educate how to spot our rare native birds during your rainforest hikes or travel lite and arrive to car seats, cots, strollers and so much more.


Could we possibly have missed anything? Maybe you need gym equipment, a Christmas tree, a babysitter, an office suite, or tickets to a local show? No request is too much, enquire with your Check In concierge here.

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Featured Concierge

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QHS Maid Service

Our maid service is designed to allow you to holiday knowing all the domestic duties are taken care of.

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My Private Chef

Food brings family and friends together - let Chef Fabien take care of your provisioning and cuisine curation - whether on a daily basis or for a special celebration.

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Spa Hire Queenstown

Found the perfect accommodation but it doesn’t have a spa pool? Let us set up our own private pool at your home away from home.

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Reward Fresh

Let the foodie experts at Raeward Fresh take care of your grocery shopping for your stay.

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Check In

Talk to us

Looking for personalised help with your Check In experience? Do you want to surprise someone with a unique and tailored service? Are you looking for local insight and want to hear a friendly voice? Send us a message – tell us a little about you and what we can help with and we’ll connect you with one of our beautiful human’s.